Skip to the main content.

3 min read

Benefits Of Instant Messaging In the Workplace

instant messaging

There are very few things as important in the workplace as communication that has been proven to be effective. And one of the most effective office communication software it seems is instant messaging, which is now being used as widely in the corporate world as it is in one’s personal life. Not only have instant messaging platforms proven to be good supports to traditional modes of communication, they are also even able to replace some forms of communication as well.

One of the main benefits of instant messaging is that it is almost as instantaneous as telephone conversations and features the record-keeping capability of email messaging. While face-to-face interaction and meetings are, of course, still beneficial, instant messaging makes communication more convenient and accessible even if those you need to communicate with are a desk away or a country away.

Here are some benefits to this vital office communication software:

1. It aids in connecting staff members who are in off-site locations

There will be occasions wherein some team members will be on the field, while others will be stationed in the office. Even if this is the case, this office communication software continues to provide seamless communication between those on the field and in the workplace. It is extremely important that colleagues, managers and staff members continue to communicate and feel connected. Not only will instant messaging allow the work staff to communicate through words, they are also able to share and archive files within the chats.

2. It allows for group communication

One of the benefits of instant messaging is that it allows for both private messaging and group chats. These two options are highly advantageous, depending on the kind of communication you want to get into.

Through private messaging, you are able to chat with only those who you choose to communicate with. This is particularly important if the message you want to relay is private and confidential. On the other hand, group chats are particularly useful when it comes to informing everyone on the team about important information such as deadlines, tasks assigned to each one, new company policies and programs, and others.

3. It supports and complements other forms of communication

This type of office communication software is particularly useful if you want to utilize it to complement and support another form of communication. For example, if you are on a call with a client and need additional information regarding a product or service, you can silently use instant messaging to ask others about the information you need without interrupting the call you are having. While multitasking can certainly require skill and practice, being on several chat groups is certainly less disruptive than taking multiple calls at once.

4. It saves on space and overhead costs

One of the advantages of instant messaging is that it is a much cheaper alternative to long-distance phone calls, especially for businesses that see themselves having to constantly communicate with international clients. Many of the instant messaging platforms out there are free to use, or at the very least, free to try.

5. It promotes employee engagement

Colleagues, managers and team members who have open lines of communication are more likely to be engaged in the work they do, the company they work for, and the team they work with. This type of office communication software promotes constant, more informal and friendlier communication, which can result in more productivity and creativity.

6. It breaks down barriers

In today’s corporate world, it is not unusual for organizations to have both onshore and offshore employees. Instant messaging breaks barriers because it enables work staff either onshore or offshore to understand each other much better despite the possibility of either having strong accents. Communication done through this office communication software is more likely more understandable than verbal communication.


Which of the following are benefits for instant messaging and texting in the workplace?

You may ask what is the purpose of instant messaging and texting in the workplace. Instant messaging benefits include: 

  • Enabling quick and efficient communication
  • Allowing employees to exchange information and resolve issues promptly
  • Promoting real-time collaboration
  • Facilitating instant feedback and decision-making
  • Fostering a sense of connectivity and inclusivity among team members, regardless of their physical locations
  • Offering a less intrusive means of communication, allowing employees to manage their time effectively and prioritize tasks
  • Creating a written record of conversations, aiding in documentation and reference
  • Enhancing productivity, teamwork, and streamlining communication.

What is one benefit of instant messaging?

The main benefit of instant messaging in the workplace is its ability to facilitate quick and efficient communication. Instant messaging features provide employees the ability to exchange messages in real-time, promoting timely responses and effective collaboration. 

How does chat communication benefit the workplace?

Chat communication has the following benefits for the workplace:

  • Enhanced real-time communication and collaboration.
  • Facilitates quick decision-making and problem-solving.
  • Creates a written record of conversations for future reference.
  • Supports efficient information sharing and knowledge transfer.
  • Promotes inclusivity and connectivity among team members.
  • Allows for quick updates and status checks without interrupting workflow.
  • Streamlines communication processes, improving productivity and teamwork.
IT Onboarding Checklist For New Hires and How To Compile It Correctly?

12 min read

IT Onboarding Checklist For New Hires and How To Compile It Correctly?

Developing a consistent process to onboard new employees into your organization ensures that from the very start they feel as though they are part of...

Read More
What is Alyssa’s Law and How Can DeskAlerts Instruments Help Schools?

6 min read

What is Alyssa’s Law and How Can DeskAlerts Instruments Help Schools?

Many states across the USA have now implemented “Alyssa’s Law” to help improve emergency response times in public elementary and secondary schools....

Read More