Running an IT department is a demanding gig. A Chief Information Officer (CIO) is tasked with setting and leading the technology strategy for an entire organization, and works alongside the company’s other top executives.
Information technology has such a critical role to play in modern companies. Systems need to be fit-for-purpose and secure, using hardware and software that is reliable and efficient. Commerce depends upon it and, if all goes wrong, it can result in the worst possible outcome for the company: financial and reputational ruin.
There are many challenges for CIOs – they need to be across risk management, cybersecurity, best practices for data protection, data management, growing use of different technologies such as mobile and cloud storage, and the rise of social media – to name just a few.
They also need to constantly find ways to deliver added value and help to drive innovation and boost business performance on top of keeping computers up and running – often with a shrinking budget!
At the end of the day, the responsibility of how well an organization’s information technology systems are performing rests with the CIO – and so much responsibility therefore rests on their shoulders.
The savvy CIO knows that finding cost-effective solutions to save time, drive innovation and meet the increased challenges and pressures placed on the IT department will make life a lot easier for all concerned.
One of the secrets many CIOs around the world have up their sleeves is a tool called DeskAlerts – an internal communications software solution that does more than just send messages to employees – it can help drive cultural change.
DeskAlerts allows the IT department to send mass notifications direct to the PC screens of employees, bypassing other communications channels such as email which are increasingly proving themselves to be unreliable.
Notifications can be sent to all employees at once, or to groups of employees such as those who work in a specific location or on a particular team.
On face value, you might think that this is something only your communications department would concern itself with, but there are many benefits for your IT staff to get on board with this system.
Reducing pressure on the help desk
When there is a problem that affects a large number of users, your help desk will often become swamped, fielding call after call from employees reporting the exact same issue.
With DeskAlerts you can cut the number of calls significantly by getting on the front-foot and alerting your employees to the issue and an estimated time of restoration. You can also use this system when there is a planned outage.
Alert to cyber security threats
We’ve all seen how quickly viruses and ransomware can spread around the world and cripple businesses. When there is an active threat you can quickly alert your employees so they know what to look for and give them easy-to-follow instructions about what steps they should take.
Deliver IT training
DeskAlerts can be used to deliver hints and tips about common IT issues, security awareness reminders and even to deliver more involved training. The platform supports video.