And the answer is YES!
In addition to its other features, DeskAlerts offers a flexible platform that can be integrated with your internal software to meet virtually any business requirement. In addition to our standard add-ons, we also offer extensive custom add-ons. We can customize an add-on that integrates your DeskAlerts solution with any internal system.
So either you are using popular CRM or you have your own customized product DeskAlerts will work on both. API and our developers will make DeskAlerts and your internal system friends.
To get more information read DESKALERTS JSON API GUIDE