A good communication between management and staff as well as between staff with the other co-workers are essential to the success of any business. In fact, studies have shown that the most successful companies have an effective internal communication system in place as well as having management and staff who have healthy communications with each other.
Management leads the people in an organization. Oftentimes they are great leaders who have the ability to influence people to achieve their potentials. These leaders who have an impact to their employees have positive attitude, a cheerful disposition, and they are accommodating to the employees. The way they treat their employees stems from their heart and the way they are as persons. When employees feel that their superiors and leaders care for them, they become more engaged at work as they realize their value as employees and partners in an organization.
Effective leaders know how to have an effective communication with staff. They know the ways and means to get through their heart with their transparency and authenticity. How do these leaders effectively relate to their employees? What do they do to make a difference?
How to effectively communicate to your employees:
Effective leaders create the culture. They lead by their examples. By modeling how to be genuine, straightforward and transparent, employees eventually understand the culture of the organization. During times of organizational difficulties, these leaders inform their employees to show that they value their understanding. Especially when it comes to financial matters, employees may need to know so that they understand when there are changes going on and accept them.
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In many ways, managers need to spend a few minutes a day to informally talk to the employees. There may be times that as managers, you need to meet them one-on-one in a few occasions and ask them how they are doing in their jobs and what problems hinder them from being effective. Other occasions can be meeting them in groups once in a while to talk about activities that need attention as well as create social activities with them to promote bonding.
In whatever you do, ensure that your message is heard. Effective communication with staff entails being able to relate the substance of the matter that you are trying to relate. As you evaluate your own abilities, you will learn how to strengthen further the good qualities as well as improve those that need to be changed or removed. If you are a dominant leader or person, it may be best to understand that you can run good meetings as you can get the members to focus. However, when the meeting is over, you can inject humor and a simple chit-chat to get them to see your other side.
At times, the way you communicate may seem blurry to them. Sharpen your message by keeping them short and simple as well as sharp. If your messages are being delivered in written form such as formal e-mails or memos, there may be a need to follow them up with a meeting or conference to discuss it further and make them ask questions if they need more clarifications.
Effective communication with staff does not consist only of calling their attention when they have done something wrong or need to correct an error. When you see something that they have done well, recognize it and show appreciation. This helps boost their self-esteem and confidence in the job and the things they do.
When having a meeting, always prepare for it and know that the people are always busy individuals who have many other matters to attend to. Plan and organize the meeting well and end it on time or as early as you can.
Body language are unspoken signals that can misinterpret your messages and sometimes, will also make u misunderstand an employee doing such body language. Say the right words and mean them as you say them. Do some things that show you care. You don't need to say it, just do it.
Listen to your employees. This is very crucial and important to an effective communication with staff. The more you listen to them, the more they do the same to you. Keep your focus when you are talking to them and listen with your heart and try to put yourself in their shoes.
When employees give suggestions, take them seriously. If they realize that you are just trying to impress them by showing concern when you really are not, it will just make things worse as these people can feel the difference.
Check if the management attitude hinders an effective communication with staff. Employees tend to be quiet when they feel discouraged of the culture brought about by management who are hostile to them and their questions.
There may be other ways to remember to achieve an effective communication with staff. Over the years, the checklist grows and will continue to increase in the years to come. Ensure you are learning and benefiting from what has been proven and tested by applying them in how you deal with your staff.