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DeskAlerts Blog

Pointers to Consider When Choosing a Notification Software

Anton Vdovin - Sep 21, 2017 4:34:48 PM

A notification software is vital in any organization, company or business. While it was difficult decades ago to inform everyone of sudden updates and breaking developments, it is easier now with the advent of technology. With the click of a button or the touch of a hand, a single message can reach thousands, even if some are in different countries.

But choosing a specific alert system should not be done rashly and without thought. There are particular attributes that a digital infrastructure must have in order to ensure that it will improve the efficiency of the organization as a whole.

Channels of Communications

One of the primary considerations is that the system should deliver messages and advisories quickly and effectively. This can be achieved by using multiple avenues of communication that are now available thanks to technology such as screen savers, desktop pop-up icons, desktop wallpapers and even mobile texts. It will be more advantageous if there is a notification software that can track the movement of the messages from the sender to the recipient.

Lousy communication can lead to unneeded anxiety from employees within an organization. For instance, if employees are unaware that there will be a scheduled maintenance or connectivity downtime while they are in the middle of a tough task, then they will undoubtedly become frustrated or even angry. A prompt notification would have done a lot to not disrupt the productivity and efficiency of the employees. This should also reduce or even eradicate altogether irate phone calls to the company help desk.

Mobile alerts can also be an efficient method of communication for employees. With over three billion mobile users in the entire planet, it probably is rare to find a person without a smartphone or a mobile connection. A dependable digital communication system should have options for sending messages and notifications via mobile platforms.

Versatility of Messages

Apart from features that will let the software maximize numerous channels of communication, an effective notification software should also offer various options in the creation of messages. This starts with the intuitiveness of the interface. A user-friendly software will negate the need to subject employees to additional training.

What it all comes down to is that it should have a notification software that will make it easy for employees to send a single message to numerous people with the click of a button.

Message templates are also essential in order to prepare for different scenarios within the organization that will require a quick alert for everyone. It adds premium to the post if there can be hyperlinks that can be clicked. Pictures or videos are becoming more in demand as well and it may likely improve the chances of urging employees to read the notification more eagerly.

Colors, fonts, stylings and even the incorporation of active content such as HTML, CSS or JavaScript will help add more depth to the messages you can craft. Scheduling patterns and reports on the efficiency of delivery will make it easier for administrators to manage the system.

Speaking of system administration, the digital communication infrastructure should also have parameters in place that will make access rights secure and airtight. Numerous user roles should be installed to ensure the security of the system will not be compromised easily.

Cost Efficiency and Return on Investment

A reliable communication infrastructure within an organization will not be cheap. But if it has all the features a company needs to work more proficiently and effectively, then it will yield a nice return on investment.

Communication is an aspect of an organization that is usually overlooked. But it is important to secure this feature to avoid potential problems in the future. Situations where there are irate employees with complaints about their equipment can easily be avoided with timely prompts about outages or maintenance schedules.

It can also help align employees about the latest developments in policies and progress on the outputs of the organization. A stable communication platform can help keep everyone on the loop, anytime it is needed.

This is also particularly helpful when it comes to emergency situations. Even if e-mail correspondences or mobile signals suddenly fail, a reliable notification software can still provide means to exchange instant messages in the mean time.

Another factor is that the software should not consume most of the resources of the system. It must be lightweight and comprehensive at the same time. The goal of any communication system is that it must mesh efficiently within the confines of the network. It should not be a distraction while employees are focusing on work; rather it must improve the overall efficiency of the organization. If all these features are part of the package, the investment for the digital infrastructure will be worth all the cash and coordination.

Topics: Corporate Communication

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