Alert Software may not yet be that popular in the business of fixing internal communications but when utilized properly, it will definitely prove to be very relevant, and may even surpass the power of other more popular technological office tools now. What is alert messaging and how is it different from other existing office communication tools?
Alert messaging is a time-sensitive and responsive machine-to-person communication. An alert may come in a form of a calendar reminder or a notification of a new message. Alert messaging emerged from the field of personal information management, the science of discovering how people perform certain tasks to acquire, organize, maintain, retrieve, maximize and utilize information relevant to them. Alert notification is a natural evolution of the concept of RSS which makes it possible for people to keep up with web sites in an automated manner. Alert messaging makes it possible for people to keep up with the information that matters most to them.
Alerts are typically delivered through a notification or announcement system, the most common application of the said service is machine-to-person communication. Before, very basic services provide notification services via email or SMS. More advanced systems such as AOL provides users with the choice of selecting a preferred delivery channel such as electronic mail, Short Message Service (SMS), instant messaging (IM), via voice through voice portals, desktop alerts and more.
In this new decade, more novel approaches have been invented to provide users with the ability to schedule their own alerts. The most sophisticated service providers embrace all capabilities, amassing a multitude of reminder, notifications and alert, catering the delivery system to the specific context of the content being delivered further enabling users to create complex and sophisticated scenarios. An alert software may now come in form of pop-up windows, scrolling news tickers, corporate screensaver, or corporate wallpaper.
Here are some of the industries that badly need to avail of an alert software program:
1. Events Management/ Advertising/ Public Relations. These fields require a lot of coordination with talents, suppliers, influencers, production, and clients that’s why members and seniors constantly remind each other of requirements, timelines, deliverables and deadlines. Instead of staying awake 24/7 to monitor each and every member and task, a more efficient solution is outlining certain times and accounts, and utilizing the alert software program to do the job. Scheduling the tasks appropriately, and sending timely alerts are more time-efficient and less costly as well.
2. Hospitality Industry. People work on different shifts in hotels and restaurants, sometimes even in times when the body and mind could not function well anymore. Thus, this industry, as ironic as it may seem, has the worst customer service review; part of which is probably because some employees cannot keep up with the abundance of requirements, and request. Traditional companies put alerts in boards and/or emails. However, due to the employees’ current state of tiredness, they might not even notice the memos. Thus, the best approach is a more personal notification or announcement with the help of an alert software.
3. Virtual Businesses or Information Technology. Most tech start-ups nowadays lack a physical office, thus, operations are more lenient but employees may have a tendency to get lost in the work or lose the drive to work altogether. Since no one is constantly checking on them, work may not be delivered and deadlines may not be met. When face-to-face communication is infrequent, other forms of communication must even be maximized. Thus, an alert software, on top of instant messaging groups, and SMS updates must be used.