11 min read
Caroline Duncan: Oct 23, 2026, 9:00:00 AM
Messages about site closures and evacuations tend to miss the people who are not at a screen – the night shift, field crews and drivers, staff at home when a site closes at 5 a.m. Afterward, the first question is who actually got the message. A text...
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10 min read
Steve Wilson: Oct 22, 2026, 9:00:00 AM
Confirming that employees have read a critical message comes down to a record you can defend: the exact text sent to named people, a deliberate confirmation from each of them, and what you did about...
7 min read
Steve Wilson: Oct 16, 2026, 9:00:00 AM
Crisis management is the organized way a company prepares for, responds to and recovers from an event that threatens its people, its operations or its reputation. It assigns decisions to named people...
10 min read
Steve Wilson: Oct 12, 2026, 9:07:00 AM
Windows has no built-in command that sends a pop-up to every computer on a network. The net send command has not been supported since Windows Vista, and its built-in successor, the msg command,...
9 min read
Steve Wilson: Sep 30, 2026, 12:44:25 PM
A business continuity communication plan is the part of a business continuity plan that most teams write last and need first. When a system, a site or a supplier fails, the recovery work starts with...
6 min read
Steve Wilson: Sep 16, 2026, 11:59:45 AM
An incident communication runbook settles, before anything breaks, who says what, to whom, on which channel, and how often during an IT or service incident. When a system goes down, two clocks start:...
6 min read
Steve Wilson: Sep 15, 2026, 4:22:05 PM
An emergency communication plan answers three questions before anything happens: who tells whom, through which channels, and how you will know the message arrived. This guide gives you the six...
6 min read
Steve Wilson: Sep 7, 2026, 9:00:00 AM
A crisis communication plan template is only useful if you can fill it in an afternoon and follow it at 2 a.m. This one is built for both: the roles, activation criteria, stakeholder map, and...
6 min read
Steve Wilson: Sep 2, 2026, 9:00:00 AM
An inclement weather policy earns its keep on exactly one morning: 5:40 a.m., roads icing over, and five hundred people about to decide – individually – whether to drive to work. A written policy...
5 min read
Steve Wilson: Aug 31, 2026, 9:10:20 AM
An employee spotlight works when the questions pull out a real story instead of a résumé recap. This guide gives you 52 spotlight questions sorted by what they reveal, a copy-paste template for...
