If you know that there will be scheduled maintenance on your system causing downtime, use DeskAlerts ahead of time to advise staff that it is going to happen.
Often when this information is sent by email, users do not open it or read it as it gets lost in so many other messages. Sending notifications ahead of time should help reduce the number of calls your helpdesk will receive about the outage.
Send notifications during system outages or when there are widespread issues
Likewise, if there is a known issue that is affecting many of your employees, you would normally expect to receive many calls about it, repeating the same answers over and over.
You can send multiple messages as the situation changes.
Create templates ahead of time
DeskAlerts allows you to create customized templates that match your company’s branding. You can create these ahead of time, saving you time when there is an issue you need to communicate. All you need to do is populate them with the information relevant to the current situation.
Send hints and tips to all staff
You can use DeskAlerts at other times as well to deliver general information and education messages. For example, if you find that most calls to the helpdesk are about certain basic computer issues, you might want to send hints and tips about IT to all users.
If you have some users who call the helpdesk more than others, and often call for help with many basic computing tasks, you can target these individuals with these hints and tips.
You can even send them a training video explaining the basic computing elements you find the helpdesk assisting with constantly. DeskAlerts will allow you to send video content in different formats that appears on users’ screens as pop-up alerts.