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Why Change Management Fails Without Communication – And How to Fix It
You could have the best communication strategy for change management, the right tools, and a clear business case, but if your employees don’t...
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Anton Vdovin : Sep 22, 2017 4:08:31 AM
On December 3, 1992, the first ever text message was sent from an office computer to a mobile phone, since mobile phones then had no capabilities for inputting text. A year later, Nokia came up with the first mobile phone with text messaging capabilities, and the world was never the same again.
Text messaging has taken the world by storm, with its popularity spreading like wildfire, especially among the young people from all parts of the world. Why not? It was a refreshing new way of getting in touch. The introduction of text messaging also known as SMS (for short message service) has brought forth an entire new era in the field of communication.
In the midst of the popularity of text messaging came the smartphone and its various communication-based applications like email, instant messengers and social media apps, causing SMS usage to wane.
But even if text messaging is not as popular today as it was ten years ago, people are not ready to say goodbye to it just yet. SMS remains to be the most effective way of sending and receiving messages. Text messaging has a 90 percent read rate in the first three minutes of delivery, minutes, making it the fastest way of communicating, compared to email and OTT (over-the-top) applications. Unlike smartphone applications that depend on Internet connection and require acceptance of friendship requests or downloading of similar apps, the only thing required to send text messages is a mobile phone and a service plan. SMS allows anyone and everyone to send and receive messages, making it ideal for sending time-sensitive information.
SMS has proven to be an effective real-time communication tool in reaching not only customers and external stakeholders, but is also employees within an organization. While emails remain as the main channel of communication in the workplace, SMS is still a valuable tool. Employees cannot be expected to stay in their workstations the entire shift so there is a tendency of missing updates or announcements sent through email. But because they have their mobile phones with them all the time, there is s greater likelihood of them getting and responding to the text messages sent to them.
DeskAlerts understands how critical communication is to business. We know how important it is to reach your employees, especially during emergencies, so we have developed a tool for reaching employees even if they are on-the-go, the mobile text alert.
How can business owners and managers like you benefit from DeskAlerts messaging capabilities? Here we list four practical applications:
Our mobile messaging solution has features that cannot be found in solutions provided by other vendors. Some of these features include the HTTP SMS Gateway support which enables you to send messages to any telecommunications provider worldwide, the capability to support iOS and Android devices and all kids of mobile phones. DeskAlerts also offers the capability to schedule your messages to a defined time and date and a feature that allows for the repetition of messages.
Improve your internal communication with DeskAlerts and see how successful your business will grow.
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