Typically, managerial functions are divided into different categories, such as organization, staffing, leading, planning and controlling. But while there may be different roles managers play, all of them require effective communication. By searching for ways of improving communication, you don’t only create a more productive and satisfying workplace, but more engaged and motivated employees.
Here are some of the ways of improving communication between managers and staff members in the workplace:
1. Regular communication
Make sure to regularly communicate with your employees, and make sure your methods are not tedious especially if you have younger staff members. Communication ideas include having regular meetings without holding them on a weekly basis, having one-on-one chats with your staff members every so often, asking employees if they want to get updates through email or through SMS alerts.
Also make sure to communicate with them when breaking news occur, such as new offerings being launched or new big clients signing on. Making sure that your employees are regularly updated isn’t only one of the ways of improving communication, but also boosts morale and engagement.
2. Asking and giving feedback
Look for ways to solicit feedback from your staff members. Not only does this promote a more dynamic relationship between managers and employees, it also makes staff members feel like their ideas matter to the company. Managers are able to gain insight, and are able to create processes that could potentially be more efficient and effective. It also gives them an idea as to how engaged and motivated their staff members are.
On the flipside, managers can also give feedback themselves to how their teams are performing. Constructive feedback as well as praise for a job well done and encouragement help workers feel more part of the company. A feedback system is one of the best ways of improving communication in the workplace.
3. Opening lines of communication
In as much as writing and speaking are communication skills, listening is a critical aspect of true communication. One of the most important ways of improving communication is making sure that lines of communication between managers and employees are open. Managers should be accessible. They should be able to set aside time to answer phone calls, answer emails, and chat with team members.
Listening involves your full attention. Hear what your employees have to say without interrupting them or thinking of your own reply as they speak. Even if you disagree with their thoughts or ideas, allow your staff members to speak. The better you are at listening, the more comfortable employees will be to approach you with their concerns and ideas.
4. Leading by example
Lead by example. Remember that your credibility as a manager is highly dependent on being able to deliver what you promise, on your ability to communicate positively with others, and acknowledging the successes and ideas of your staff members. Employees need to know that you are someone who speaks the truth, and you are someone who follows through on what you say.
Also, not only should you be aware of what you say, but how you say it. Be mindful of your communication style and your nonverbal cues. These indicate your level of transparency and willingness to openly communicate with your team members.
5. Showing respect through words and actions
At the very core of true and effective communication is respect. Although you may be leading, make sure that each one of your staff members feels respected and valued as people and as members of the team. Respect them through your words, your actions and your attitudes.