Internal communications are important in every organization to keep people linked, connected and working towards the same goals. Different parts of the organization need to ensure that people understand important aspects of the work that they are responsible for, and one of the main areas that need to communicate with employees is the Human Resources department.
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What is HR communication?
Human Resources communication refers to important information that is sent to employees either directly by or on behalf of the HR department in an organization. It often includes information on topics such as policies, procedures, conduct, salary information, workplace health and safety, benefits, payroll, recruitment, onboarding and other areas that are the remit of a company’s HR department.
Why is HR communication important?
HR communication helps to ensure a company runs smoothly – it is important that staff understand policies, procedures and other essential corporate information so that they can perform their jobs well and help the organization to achieve its strategic goals.
Read more: HR communications strategy
How DeskAlerts pop-up alerts can help solve common HR communication challenges
In the modern workplace, communicating with employees can be challenging. HR departments are often competing with lots of other sources of content for employees’ attention.
DeskAlerts is an internal communication software solution that features a range of channels and tools to help improve communication in large organizations. The backbone of DeskAlerts is its pop-up alerts feature where messages are sent to employees’ desktop screens, bypassing the email system, in a way that is guaranteed to be seen and gain attention.
DeskAlerts pop-ups can be used to solve some of the most challenging HR communication issues.
1. Being certain people have read new policies
It can be hard to communicate new policies, procedures and protocols to employees. When you send them via email there’s a very good chance they’ll be unopened and ignored. When you place the new information on the intranet, it may not get read.
When you let people know about new policies and procedures via a pop-up alert you can be certain that they have seen it – DeskAlerts pop-ups have a 100% read rate guarantee. The statistics module will let you see exactly which employees have seen your message – right down to the time and the device they viewed it on.
2. Holding people accountable for their actions
Some policies and procedures can have serious consequences for the organization if they are not adhered to. People can claim they didn’t know about something, didn’t get the email, or didn’t see the information anywhere else.
And while DeskAlerts will keep a record of who has seen a pop-up, we’ve also included the ability for you to send your messages with a check box that employees must tick to acknowledge they have seen the information sent and will agree to comply with it. This way you have a digital “paper trail” that you can call on later if someone breaches a policy they agreed to abide by. This can be useful if you need to take disciplinary action against an employee later.
3. Sending invites to corporate training and other events
Corporate training and other corporate events are important for a host of reasons. But once more, traditional communication channels like email and intranet might mean people don’t actually know that they are happening.
DeskAlerts pop-ups can be sent with an RSVP function so that people can register their interest in attending straight away.
4. Sending pulse or engagement surveys
HR departments need to know if employees are engaged or if there are any wellbeing issues within the organization that need to be addressed. Without qualitative and quantitative data, they’re flying blind and operating by guess work as to what is happening at the coal face.
DeskAlerts will let you send surveys via pop-ups that appear on screens. They’re much more reliable than surveys that are sent by email and their intrusive nature results in better completion rates. This means the HR team will spend less time sending surveys, and will get much faster results (usually on the same day!)
5. Improve learning outcomes for employees
There can be inconsistent levels of knowledge across the organization, particularly if people haven’t had a uniform onboarding process. It’s important to ensure that your people are as skilled as possible at doing their particular jobs, but can be hard to get a handle on this at a company-wide level.
DeskAlerts pop-ups can be sent in the form of a quiz where you can test employees’ knowledge. This is useful for after onboarding so you can understand whether or not your new recruits retained and understood the information that was given to them. You can also use this method at any time to determine if people need extra training in certain areas and can then tailor the training to suit needs.
6. Cater to different learning styles with video pop-ups
Not everyone learns the same way. There are many people who would prefer to watch a video than read a lot of text. Some types of content lend themselves better to video too: for example if you need to demonstrate how to use safety equipment, it’s better if people can see it rather than read about it.
DeskAlerts pop-ups can be sent in video or image formats to cater for these needs and learning styles. You can also embed HTML links in any pop-up to take people to read further information, for example on your internet or intranet sites.
Pop-up alerts can be used well alongside other DeskAlerts tools such as scrolling desktop tickers that can provide updates on ongoing issues or corporate screensavers and lock screens and digital displays to create awareness campaigns. All DeskAlerts content can be created in advance and sent at a later time, and can also be sent to custom audiences.
While HR communication can be challenging, it isn’t impossible. Get in touch with us today for a free demo to find out how DeskAlerts can be implemented in your organization to ensure all your HR comms are seen and acted on.