The Basics of Handling a Workplace Emergency

Anton Vdovin - Nov 17, 2021 7:51:00 AM

It’s easy to stay calm while everything is going well at work. It’s easy to feel safe on a regular workday. However, how do you handle an emergency when it does occur? What do you do on those rare occasions that something seriously goes wrong in the workplace? Is your training enough? Can your alerting system keep your employees safe and protected?

Workplace emergency

An important part of keeping safe in the workplace (and anywhere else) is emergency preparedness. Your company should have different action plans and strategies when dealing with various types of emergencies (such as fires, storms, and even terrorist attacks).

What is a workplace emergency?

A workplace emergency is one in which unforeseen circumstances pose a threat to your workplace in some capacity. It might be a threat to your employees, your customers, your premises or all of the above. It may be a threat to life, safety or the continuity of business operations.

Different emergencies you may need to handle include:

How to prepare for emergencies in the workplace

Here are the following things you need to tick off your checklist so that you know how to handle emergency situations in the workplace:

1. Have a working and effective alerting system

There are tons of systems available in the market that you can choose from. Choose the most appropriate one that suits your organization’s needs and requirements.

While an alerting system can have different features, what is important is that it works. An emergency communications system is critical to your emergency preparedness. Invest in an effective system that can notify your employees of the emergency as well as give them instructions on what to do.

DeskAlerts can be used as an emergency notification system to send urgent information to employees. It works by sending emergency alerts quickly to employees’ devices with information about what they need to do to be safe. Emergency notifications will appear on company computer screens no matter what the employee is doing on the computer at the time and will also show on locked computers or computers in standby mode.

DeskAlerts can also send emergency communications to other digital screens in the building, to mobile phones and tablets.

It can also be used in conjunction with other emergency systems such as disaster alarms, tornado warning sirens and the color code alerts that hospitals often use. Employees can be informed in seconds, making it a must-have tool for handling a workplace emergency.

2. Have an assigned emergency preparedness manager or leader

While managers for each team should be asked to be responsible for the staff members under them, you may also opt to assign other team members should their manager be absent.

The emergency preparedness manager or leader is the one who immediately gets notified by management through an alerting system that an emergency has occurred. They are also knowledgeable regarding emergency and evacuation procedures. They should be calm in times of emergencies. This is extremely important as the lives of other staff members are in his or her hands.

3. Know where emergency equipment and first aid kits are located

Before fires break out, you have to know where the fire extinguishers are located. Knowing this helps you move and react quickly in order to put out the fire and lessen the intensity of the incident.

Before medical emergencies occur at work, you should know what number to call and where the first aid kit is. This lessens the time of searching for what you need and the time you take from finding the kit to tending to the person who needs your help.

Aside from first aid kits and fire extinguishers, other important emergency tools also include break-glass alarms, safety showers, chemical spill control materials and eye wash stations.

Make sure that you know how to operate these tools before using them as you may do more harm than good if you do not use them properly.

4. Be aware of emergency and evacuation plans, and know where the emergency exits are

Organizations are required to inform their employees regarding emergency plans and exits so they also know how to handle emergency situations. This knowledge is further ingrained in employees through training sessions and practice drills. Make sure that you pay attention when you are being given these very vital details as knowing these may just save your life. Do not take information such as this for granted.

5. Learn CPR

While some people tend to only take up CPR when their jobs or roles require it, you never know if your knowledge of it can save a life.

Handling a Workplace Emergency

What to do in the event of a workplace emergency

How do you handle emergency situations? An emergency can happen with no warning, so the best thing your company can do is be prepared. When an emergency situation unfolds in your workplace, your immediate priority should be the safety of your employees.

Steps you need to take in an emergency include:

  •       Follow any emergency procedures that you have put in place
  •       Contact the appropriate emergency services
  •       If evacuating, do so in an orderly and calm manner. Take a first aid kit. Ensure everyone is accounted for.
  •       Check in with the people who are on your emergency contact lists
  •       Be aware of any risks that the emergency situation is posing
  •       Follow the directions of law enforcement or other first responders.



Don’t assume that your business is immune from emergency situations: they can happen in any place at any time. Being prepared is one of the most important things you can do in advance to ensure your employees are safe.


What are the three steps of handling emergencies?

There are three basic first steps that can help you to effectively respond to any type of emergency situation. These are:

  •       Checking the scene of the emergency as well as the victim. Checking the scene first is important so that you can avoid hazards and don’t also end up as a casualty.
  •       Call the appropriate emergency services
  •       Provide appropriate care for the victim until the emergency services arrive.


What are the methods of handling an emergency?

If you’re not sure what to do in an emergency, the best thing you can do is to contact emergency services straight away to get the appropriate assistance.

To make the call, you should:

  •       Remain calm
  •       Call the emergency services number
  •       Tell the operator who you are and where you are
  •       Explain the situation and if there are people who are hurt, tell them how many
  •       Listen to the operator’s instructions and follow them carefully
  •       Hang up when the operator says it is okay to.


What are the five guidelines for action in an emergency situation?

There are five steps that are considered to be best-practice that should be taken in the management of an emergency. They are:

Prevention – the steps that are taken to avoid an incident or accident from occurring in the first place

Mitigation - these are measures that can reduce the risk of an emergency happening

Preparedness – the activities that are carried out to be ready to respond in the event that an emergency occurs

Response – the actions that are taken immediately before, during and after an emergency to save lives and reduce loss and damages.

Recovery – the actions that take place in the aftermath of the emergency situation to restore services and return to normal conditions.


Topics: Improve Corporate Communication


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