The modern business environment is a fast-paced one, thanks in part to technology and thanks to advances in society. We are increasingly living and working in a switched-on, constantly-connected, 24/7 world.
This means that in order to succeed in this environment, your organization needs solutions to be able to communicate with your employees quickly, efficiently and effectively.
A great way to communicate with employees is using a mass notification software system, such as DeskAlerts. This is an innovative, effective way of communicating with a large number of people as quickly as possible.
Mass notification software is used to send bulk messages to a large number of recipients, generally delivered to their computers or other mobile devices separately to the email system, in a way that gets their attention.
Instant alerts are sent to specified recipients requiring a user response. This means you can send to the entire company or to small groups of employees, or even individuals, depending on who you need to communicate with urgently.
Some of the most popular ways other companies are utilizing DeskAlerts
1. Emergency notifications
When you have an emergency situation, such as a severe weather event, a fire, a natural disaster or a terror event, you need to quickly alert your employees to they can take actions to be safe. A mass notification system is a great way to get this time-critical information through to your employees and provide directions on what steps need to be taken, such as whether to evacuate or shelter in place.
2. Information technology and helpdesk uses
There are a range of ways mass notification software can help your IT department.
It can quickly be deployed to inform staff about security threats such as ransomware, viruses and other suspicious activity. You an also use it to let employees know about outages – scheduled or unscheduled – to take pressure off your help desk and reduce calls about common problems.
3. Improve internal communication
Internal communications is important to your company’s success. Unfortunately many traditional internal communication channels, such as email, simply don’t cut it any more. Many emails go unopened, ignored or missed meaning that whatever important information you’ve tried to share with staff is going unread. A mass notification system is a great way of sharing your information in a way that cannot be skipped or ignored.
4. Education and training
When you have education and training that you need your employees to complete, or even if you just want to refresh their knowledge by sending hints, tips and updates, a mass notification system is a great way to do this. You can deliver training via video or send employees to the training you require them to undertake.
5. Manage aspects of your day-to-day business
When you have a big organization with many employees, it can look bad if your clients hear different information from different staff members. A mass notification system can ensure everyone has the same up-to-date information about important issues such supply chain and stock availability.
An example of the effectiveness of DeskAlerts is how it was used by our client, the hospital CHU Saint-Pierre in Belgium. During the March 2016 terrorist attack in Brussels, the hospital relied on DeskAlerts to deliver critical information quickly to mobilize the hospital’s response.
With around 2000 devices connected to the hospital’s network, DeskAlerts used to send targeted messages to selected users such as the emergency department, the operating theatres, pharmacy and intensive care to ready them for the casualties of the attack.
There are many different emergency scenarios you might need to urgently communicate with your employees about. This can include natural disasters, severe weather events, fires, active shooters and even terrorism.